Orders, shipping and returns

Orders, shipping and returns2018-03-17T14:43:53+01:00

No sales for amounts less than €100 + VAT. To take advantage of the reserved discounts. For purchases less than €100.00 discount 7% generic (excluding: Quaife, Alcon Advantage, Magnecor, Tilton…. ). Orders of large-consumption material, received by 14.00 of weekdays, are processed daily, otherwise the following day. Shipments are delivered by express courier for delivery within 24h of departure. (48h for the islands). The customized material is delivered within 15-20 days TECNO2 is not responsible for transport carried out by couriers. At the time of delivery of the goods by The courier, the customer is required to check:

  • That the number of packages in delivery corresponds to what is indicated in the invoice;
  • That the packaging is intact, not damaged, not wet or, however, altered, even in the closing materials (adhesive tape or metal strapping).

Any damages or mismatches of the number of packages or indications, must be immediately contested to the courier who carries out the delivery, affixing the statement of withdrawal with reserve on the appropriate document accompanying and confirmed, within Seven days by fax to + 39 011 0708775 or mail to TECNO2. Even if the package is intact, the goods must be checked within seven days of receipt. Any occult anomalies, must be reported in writing by fax to + 39 011 0708775. Any reporting beyond the above mentioned terms will not be taken into account. For each statement, the customer assumes full responsibility for the stated. Once the courier document has been signed, the customer will not be able to oppose any dispute about the external characteristics of what has been delivered. Returns must be made in P.to Franco with the written permission required by email or fax. If the return does not detect an objective defect, a handling that can vary from 15% to 35% is applied.